Having trouble with the video? Try this link.
In KiSSFLOW, you can set standard deadlines for how long a user has to complete a task. You can change this setting when you define the workflow.
When you want to change the deadline for a particular task, select Change. Then click the down arrow. You will see a line that shows the deadline for the task in hours. By default, every task is set to 48 hours. Simply change the number of hours you want to make the task.
There is also a setting for you to set the deadline based on a formula. For example, in this form I’ve a field that captures the urgency of the item. Back in the workflow, I can use this formula:
This will bump the deadline to 3 hours for Critical tasks, while for all other tasks, it will be 24 hours.
The computed deadline begins when a task is finished. For example, if I mark an item as Critical in the initial step, the deadline will remain 3 hours, even if I change that field in the second step.
The computed deadline will honor work hours and holiday calendars.
You will see this change reflected in two key places.
One is in the light that shows for the user in their home tab when they are viewing their tasks. A green light means they are on time for a task. A yellow light means the deadline is quickly approaching. The red light means that the deadline has passed.
The other place the deadline impacts the user is in their email notifications. If you’ve set the deadline for more than 24 hours, then the user gets a reminder email 1 day before it is due. If the deadline is less than 24 hours, no email is sent. The user will also get an email when the item is overdue.
Deadline Reminder Emails
Deadline reminder emails go out only once in a day. If your deadline crosses after that time, it will be sent on the next day.
For example, if your deadline is set for 10am, but reminder emails only go out at 9am, then your reminder email will not be sent until the next day at 9am.