KiSSFLOW uses emails to notify users when they need to complete a task. 

App Administrators can customize the text of these emails by going to the Admin Tab and clicking on Notifications. 

Global Notifications

In the top section, you'll see the Global Notifications. These can only be changed by the Super Admin

To start, you can turn on/off all email notifications for all users, or turn off/on all push notifications for users of the mobile app. 

Select Edit Emails to change specific emails. On this screen, you can change the header and footer for all the emails that go out from your account. To change the content, select Edit Mail. If you want to revert back to the default settings, click Reset.

For all notification and task emails, you can choose to turn them on or off for all users. You can also edit the subject, content, and button text of the global emails. If you only want to edit or turn them on/off for specific apps, see the section below.

Using System Fields

In the Global Notifications, you can use System Fields. These are dynamic fields that change based on the context. 

{{item.subject}} delivers the subject of the item.
{{item.current_task_name}} will give the name of the task the item is currently on.
{{item.initiator}} will show the email of the person who started the item.

See a full list of system fields at the bottom of this page. 

App Specific Notifications

You can adjust the email notifications for individual apps. App Administrators have access to change the emails for the apps they control. 

To create new edits, click the red button at the bottom right and select the app you want to change. 


You can edit these emails the same way you did the global preferences. However, you will have another dropdown that displays the names of fields in this app which you can use in your email applications.


Note: If KiSSFLOW emails are being filtered into a spam folder, make sure to whitelist the email [email protected].

Full List of Terms to Use in Emails: 

{{ system.inviter }} - Name of the person who invites someone to KiSSFLOW

{{ system.new_user }} - Name of the user who was granted access

{{ system.delegator }} - The person who delegates tasks temporarily

{{ system.app_name }} - The name of an App

{{ system.report_name }} - The name of a report

{{ system.report_exported_on }} - Time when a report is exported

{{ system.app_suspended_by }} - Person who suspended the App

{{ system.app_deleted_by }} - Person who deleted the App

{{ item.subject }} - The unique name for different items configured just before publishing

{{ item.current_task_name }} - The current task of an item

{{ item.sent_back }} - Is 'True' when the item was previously rejected (i.e. {%if item.sent_back %} This item was rejected and sent back to this step.)

{{ item.initiator }} - The person who initiated the item

{{ item.comment }} - The comment on an item for the last activity. If there are no comments, nothing will show.

{{ item.person_who_nudged }} - The person who nudged

{{ item.original_assignee }} - The person to whom a task was originally assigned before reassigning

{{ item.reassigner }} - Person who reassigns an item

{{ item.new_assignee }} - Person to whom a task is assigned

{{ item.clarification_seeker }} - Person who asked for clarification

{{ item.clarification_responder }} - Person who responds to clarification

{{ item.rejected_by }} - Person who rejected the item

Did this answer your question?