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KiSSFLOW uses emails to notify users when they need to complete a task. 

App Administrators can customize the text of these emails by going to the Admin Tab. On the Preferences card, there is an option called Email Preferences.

There you will find a list of all the system emails that you can customize in KiSSFLOW. Some examples are when an approval request is sent, when an item is withdrawn, or if an item is overdue.

At the top, you have the option of turning off all the email notifications, and you can also turn off individual email notification types. If you want to edit the content of one of the templates, click Edit Mail.

When you are editing the email, you will have the option to change the subject, text, and button text. You can change the default message to anything you want. There is also a dropdown where you can choose from several different system fields.

{{ item.subject }} delivers the subject of the item.
{{ item.current_task_name }} will give the name of the task the item is currently on.
{{ Item.initiator }} will show the email of the person who started the item.

…and so on.

When you are finished, you can save or you can revert it back to the default template.

You can also change the email notifications for individual apps. Click the left navigation menu and then click Add App Preferences. Choose the app you want to edit the notifications for. You can edit these emails the same way you did the global preferences.

In this menu, you will have another dropdown that displays the names of fields in this app which you can use in your email applications.

You can also add specific email customizations for a specific task in your workflow. When you are finished, click save. 


Note: If KiSSFLOW emails are being filtered into a spam folder, make sure to whitelist the email [email protected].


Full List of Terms to Use in Emails: 

{{ system.inviter }} - Name of the person who invites someone to KiSSFLOW

{{ system.new_user }} - Name of the user who was granted access

{{ system.delegator }} - The person who delegates tasks temporarily

{{ system.app_name }} - The name of an App

{{ system.report_name }} - The name of a report

{{ system.report_exported_on }} - Time when a report is exported

{{ system.app_suspended_by }} - Person who suspended the App

{{ system.app_deleted_by }} - Person who deleted the App

{{ item.subject }} - The unique name for different items configured just before publishing

{{ item.current_task_name }} - The current task of an item

{{ item.sent_back }} - Is 'True' when the item was previously rejected (i.e. {%if item.sent_back %} This item was rejected and sent back to this step.)

{{ item.initiator }} - The person who initiated the item

{{ item.comment }} - The comment on an item for the last activity. If there are no comments, nothing will show.

{{ item.person_who_nudged }} - The person who nudged

{{ item.original_assignee }} - The person to whom a task was originally assigned before reassigning

{{ item.reassigner }} - Person who reassigns an item

{{ item.new_assignee }} - Person to whom a task is assigned

{{ item.clarification_seeker }} - Person who asked for clarification

{{ item.clarification_responder }} - Person who responds to clarification

{{ item.rejected_by }} - Person who rejected the item

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